Customer Service Manager, Airport Customer Experience
About the position
Responsibilities
- Drives operational excellence
- Creates an environment that cares for frontline team members and celebrates team successes
- Leads airport team to perform their work safely and efficiently in compliance with regulations
- Provides exceptional support to frontline team members for superior customer service
- Coaches and mentors team members in skill development and company culture
- Promotes mutual respect and trust among team members
- Establishes effective relationships with customers that foster compassion and integrity
- Provides direction and support to enable high performance
- Assesses operational conditions to meet corporate and local metrics
- Ability to work extra hours and rotating shifts as needed
Requirements
- High School diploma or GED equivalency
- Previous airport customer service experience
- 2 years experience leading others
- Knowledge of company policies and procedures
- Ability to engage and support an inclusive working environment
- Strong decision-making skills
- Ability to work independently and collaboratively
- Critical thinking and performance assessment skills
- Knowledge of Microsoft Office applications
- Ability to obtain USPS clearance
Nice-to-haves
- Experience in a customer service role within the airline industry
- Familiarity with functional automation applications
Benefits
- Travel perks for employees and their families
- Health, dental, prescription, and vision benefits from day one
- Access to wellness programs
- 401(k) program with employer contributions after one year
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, and cruises
