Customer Success Manager, Amazon Publisher Cloud ID - 1290
Amazon Publisher Cloud is a game-changing new service that operates at the intersection of advertising, signal collaboration, and cloud services. Built on AWS Clean Rooms, APC is the first and only service enabling advertisers to activate more efficient campaigns, powered by exclusive signal collaboration between leading publishers and Amazon Ads. In this role you will be a key contributor within an entrepreneurial team tackling some of the most exciting and complex opportunities in digital advertising.
In this organization you'll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com, one of the world's leading companies
We are seeking a Strategic Account Manager to join the Amazon Publisher Cloud team to help build industry-leading solutions for publishers. In this role, you will have the opportunity to join Amazon's quickly growing advertising business, own strategic relationships with large publishers, and drive strategy and adoption of our industry-leading publisher solutions. In this role you will be a key leader within an entrepreneurial team tackling some of the most exciting and complex opportunities in digital advertising.
Key job responsibilities
*Manage product activation and overall customer experience for strategic web and streaming TV publishers.
*Employ a consultative, customer obsessed, and long-term approach to build productive relationships with publishers.
*Successfully launch new publisher products and features, share publisher and overall marketplace feedback, and guide program strategy.
*Analyze publisher signals and performance data and provide data-driven insights to improve our advertising programs.
*Train publishers on program tools and provide strategic guidance to publishers on Amazon Ads solutions.
*Define processes and workflows that help deliver amazing customer experiences.
*Develop solutions to address key operational challenges, customer pain points, and sources of friction.
*Translate publisher feedback into product requirements and collect market intelligence to help guide the overall direction of the program.
About the team
Amazon Publisher Services helps digital publishers around the world build and grow thriving businesses
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We provide services and advanced technologies to web, mobile app and advanced TV publishers of all sizes, including many of comScore's global top 100, to help them monetize their content with demand from multiple programmatic buyers. Our server-side header bidding solutions are fast and reliable across devices, handling billions of queries per day, delivering ads in milliseconds. The result is more profitable advertising for publishers and more relevant ads for customers.
