Field Technician ID - 1240

About the position

Critter Control Operations is seeking a skilled and dedicated Wildlife Exclusion/Repair Service Technician to join our team. This role is vital in ensuring the safe and effective exclusion of wildlife from residential and commercial properties, along with performing necessary repairs to prevent future intrusions. The ideal candidate will have a strong background in construction or related fields, excellent problem-solving skills, and a commitment to responsible nuisance wildlife management. As a leading provider of wildlife management services, Critter Control Operations specializes in wildlife removal, exclusion, and damage repair for residential and commercial properties. Our mission is to provide safe, effective, and responsible solutions to nuisance wildlife and pest problems. In this position, you will perform interior and exterior inspections of customer properties, including inspecting roofs, attics, crawlspaces, and other confined spaces to identify wildlife entry points and potential vulnerabilities. You will install preventative exclusion materials such as screens, chimney caps, vent covers, and other barriers to prevent wildlife access. Additionally, you will conduct minor repairs to roofs, siding, foundations, and other areas where wildlife may gain entry. Utilizing trapping and relocation techniques, you will safely remove wildlife from properties and maintain accurate records of services performed, materials used, and customer interactions. You will also provide detailed reports and review the completed scope of work with customers, collaborating with sales and customer service teams to ensure a seamless customer experience. Following up with customers to ensure satisfaction with services provided and addressing any ongoing concerns will also be part of your responsibilities.

Responsibilities

• Perform interior and exterior inspections of customer properties, including roofs, attics, crawlspaces, and other confined spaces to identify wildlife entry points and vulnerabilities.
• Install preventative exclusion materials such as screens, chimney caps, vent covers, and other barriers to prevent wildlife access.
• Conduct minor repairs to roofs, siding, foundations, and other areas where wildlife may gain entry.
• Utilize trapping and relocation techniques to safely remove wildlife from properties.
• Maintain accurate records of services performed, materials used, and customer interactions.
• Provide detailed reports and review completed scope of work with customers.
• Collaborate with sales and customer service teams to ensure a seamless customer experience.
• Follow up with customers to ensure satisfaction with services provided and address any ongoing concerns.

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Requirements

• High school diploma or equivalent; college degree is a plus.
• Valid driver's license.
• Proven experience in construction, carpentry, roofing, or other related fields.
• Ability to work in the field independently.
• Strong problem-solving skills and attention to detail.
• Proficiency in using several types of software and applications; experience with Salesforce is a plus.

Benefits

• $17 - $23/Hour
• Comprehensive benefits package including health, dental, and vision insurance.
• 401k with generous match
• Employee Stock Purchase Plan (ESPP)
• 6 Paid Holidays Annually
• PTO accrual based on tenure - 3 weeks beginning first fully year
• Tuition reimbursement up to $5,250/year (federal max!) OR free tuition on approved programs through Purdue Global
• Ongoing training and professional development opportunities
• Supportive team environment with a focus on work-life balance
• Opportunities for career advancement within the Rollins Family of Brands