Investigator Services Assistant ID- 1422

About the position

The Investigator Services Assistant plays a crucial role in supporting various business units within the organization by managing data discrepancies and ensuring the smooth execution of clinical study protocols. This position requires strong data entry skills, excellent communication abilities, and a background in clinical research or related fields. The role involves working closely with investigator sites, resolving issues, and ensuring accurate data management to facilitate timely sample analysis and reporting.

Responsibilities

Requirements

  • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).
  • Accurate data entry skills with intermediate computer skills including a variety of computer software developed both in-house and Microsoft Office.
  • Strong analytical, interpersonal, and time management skills.
  • Strong client and phone service skills.
  • Basic knowledge of Good Clinical Practices and department principles such as pre-analytical technique, analytical and post-analytical influences on specimens and results.
  • Excellent verbal/written communications and customer service skills in the English language - additional languages are an advantage.
  • Critical thinking and problem-solving skills to support quality decision making.
  • Ability to work in a collaborative team environment.
  • Ability to multitask and perform successfully under pressure while prioritizing and handling multiple projects or activities.

Nice-to-haves

  • Additional languages are an advantage.

Benefits

  • Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
  • Access to a retirement savings plan.
  • Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
  • Transit spending account.
  • Paid sick leave under the applicable state or local plan.
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