Manager IT Digital Booking ID- 1218

About the position

The Manager IT Digital Booking at JetBlue Airways leads a team focused on enhancing the digital booking experience, a critical revenue source for the company. This role involves strategic planning, team leadership, and collaboration with various departments to ensure the delivery of a world-class booking experience for customers. The manager is responsible for product management, operational support, and maintaining key performance metrics, while also fostering team development and engagement.

Responsibilities

  • Leads, coaches and develops a team of crewmembers focused on modern Product and Project management principles.
  • Function as the point of contact for all strategic and tactical solutions for the Digital Booking product.
  • Responsible for establishing, tracking and improving key product metrics and KPI/OKRs for the portfolio of products in their purview.
  • Manage partnerships to develop and deliver a Product strategy for the Digital Booking and other relevant applications.
  • Manage the commercial relationships where Digital Booking drives direct and indirect impact.
  • Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility.
  • Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility.
  • Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which align with business unit's requirements and expectations.
  • Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security and regulatory requirements.
  • Ensure continued accountability for product and services delivery within assigned business units and across IT.
  • Partner with other IT Managers to ensure alignment and drive efficiencies.
  • Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.

Requirements

Nice-to-haves

  • Master's Degree in Computer Science, Computer Engineering or related discipline.
  • Experience managing a budget.
  • Experience Managing a full project or initiative, including presenting recommendations to senior leadership.
  • Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies.
  • Exposure to JetBlue's IT disciplines and interdependencies and business units and how their needs drive IT strategy.

Benefits

  • 401K Plan
  • Employee Discount
  • Health Insurance
  • Performance bonuses
  • Restricted stock units
  • Access to healthcare benefits
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
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