Museum Services Assistant (PCN 054108)

About the Department

This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify.

What You Will Be Doing:

The Sheldon Jackson Museum is recruiting for a full-time, permanent, year-round Museum Services Assistant (MSA) to work at the front desk and in the galleries. During the workday, the MSA will:

• Answer questions about the history, cultures, and landscapes of Alaska.
• Assist visitors with wayfinding.
• Enforce Museum rules.
• Escort contractors.
• Carry out procedures during an emergency or alarms.
• React and use sound judgment to protect human health and safety, secure property, and safeguard collections items.

The position also performs administrative tasks such as:

• Compiling statistics.
• Creating reports and graphs.
• Handling objects, shipping, receiving, and tracking items.

Mission and Values/Culture:

The Alaska State Museums is a state educational agency comprised of the Alaska State Museum and the Sheldon Jackson Museum. It seeks to:

• Identify, collect, care for, and exhibit Alaska’s material culture and natural history.
• Provide public access to services and collections.
• Interpret and disseminate knowledge about the history of the state, its people, and its resources.
• Assist and advise in the professional growth and development of other museums and cultural centers within Alaska.

Benefits of Joining Our Team:

There are many benefits! While serving the public in an environment surrounded by extraordinary cultural objects, your knowledge of Alaska Native cultures will deepen. You will have opportunities to:

• Connect with educators statewide, Alaskan artists, and researchers.
• Help children explore questions about Alaska’s history and cultures.
• Interact daily with a network of museum professionals.

The Working Environment You Can Expect:

Join a passionate team at the Sheldon Jackson Museum, located in the scenic coastal community of Sitka. Working with a small team, employees contribute to meaningful work that honors Indigenous heritage and supports public access to history and culture.

Who We Are Looking For:

We seek candidates who possess some or all of the following competencies:

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Flexibility: Open to change and new information; adapts quickly to new conditions or obstacles.
• Teaches Others: Helps others learn; identifies training needs; provides constructive reinforcement; coaches and mentors.

Position Duties and Competency-Based Minimum Qualifications:

This job class uses competency-based minimum qualifications. Please ensure your application (through work history, volunteer experience, training, education, licenses, certifications, etc.) demonstrates the required competencies.

The competencies include:

• Customer Service: Works with clients and customers to assess needs, provide assistance, resolve problems, and satisfy expectations. Knowledge of available products and services. Committed to quality.
• Interpersonal Skills: Shows understanding, friendliness, tact, empathy, and politeness. Develops effective relationships, handles difficult individuals, and is sensitive to cultural diversity.
• Oral and Written Communication: Effectively expresses information to individuals or groups, makes clear presentations, listens actively, and responds appropriately.
• Stress Tolerance: Deals calmly and effectively with high-stress situations such as deadlines, hostile individuals, emergencies, or dangerous situations.

These competencies are typically gained through a combination of education and/or experience in cultural resource operations, customer service, security, or related fields.

Special Notes:

Knowledge of Alaska Native cultures, Alaskan history, and geography is preferred. Experience with security responsibilities and safety protocols is desirable.

Requirements include:

• Valid driver’s license for quick response travel.
• Work a non-standard 37.5-hour week, including weekends during summer and some winter Saturdays, with occasional evening hours for events.
• Ability to lift or drag a person in emergencies.
• Ability to perform off-site errands like bank deposits and restocking brochures.
• Training in security systems within the first week of hire.
• CPR, AED, First Aid, and disease prevention certifications within one month of hire.
• Annual docent/greeter orientation.

Supplemental Questions:

Applicants must answer supplemental questions and rate their proficiency levels (Mastery, Fluency, Literacy, Discovery) in relevant behaviors, skills, and abilities.

Education:

Provide details of your education, including degrees, units completed, and transcripts. Foreign education must be evaluated for equivalency.

Work Experience:

Document work experience, including employer name, job title, employment dates, and whether full-time or part-time. Applications must support minimum qualifications; resumes alone are not sufficient.

Note: Attaching a resume does not replace completing the application form.

The State of Alaska does not sponsor visas.

Multiple Vacancies:

This recruitment may be used for multiple vacancies and for up to 90 days after closing.

Application Process:

Apply only through the Workplace Alaska website or via a hard copy application. Do not use third-party portals.

Questions? Contact the Workplace Alaska hotline at 800-587-0430 or (907) 465-4095. Ensure your email is correct and spam filters allow messages from 'governmentjobs.com'.

EEO Statement:

The State of Alaska complies with the ADA. Accommodations are available upon request. Contact the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201.

Additional Assistance:

For application system issues, contact the hotline at 1-800-587-0430 or 907-465-4095. Email questions to recruitment.services@alaska.gov. For password reset, visit this link.

Contact for Position Details:

Sheila Hernandez
Museum Protection & Visitor Services Manager
Phone: (907) 465-8715
Email: sheila.hernandez@alaska.gov