partner resources specialist (US-Remote)
About the position
Responsibilities
- Gather relevant information about reported partner issues to assess case priority and support appropriate Partner Relations experts.
- Support the investigation process by researching relevant components and locating necessary documents for sound resolutions.
- Serve as a liaison for cross-functional teams to streamline practices and promote standardization around partner resources.
- Contribute to process improvements through the creation and revision of Partner Relations-related templates, SOPs, reports, and presentations.
- Support the implementation of Partner Relations programs, processes, and initiatives.
- Track Partner Relations investigation activity, conduct research, and prepare reports.
- Participate in other project work as assigned.
Requirements
- 2 years of experience in Human Resources systems and administration.
- 2 years of experience working in a customer service environment.
- Intermediate skills using Outlook and MS Office applications.
- Proven strengths in detail orientation, planning, and prioritizing.
- Ability to communicate clearly and concisely, both orally and in writing.
- Experience in resourcefulness and research competence.
Nice-to-haves
- Proven ability to quickly establish effective working relationships, including by phone or electronic communications.
Benefits
- Medical, dental, and vision insurance coverage.
- Basic and supplemental life insurance.
- Short-term and long-term disability insurance.
- Paid parental leave.
- Family expansion reimbursement.
- Paid vacation from date of hire.
- Sick time accrued at 1 hour for every 25 hours worked.
- Eight paid holidays and two personal days per year.
- 401(k) retirement plan with employer match.
- Discounted company stock program (S.I.P.).
- Starbucks equity program (Bean Stock).
- Incentivized emergency savings and financial well-being tools.
- 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program.
- Student loan management resources and access to other educational opportunities.
- Backup care and DACA reimbursement.
