Patient Care Customer Service Evenings & Weekends REMOTE

About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com Overview and Responsibilities SummaryWe are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.Pay is $16 plus a Quarterly Bonus opportunity100% REMOTE Work from Home day one of employmentMust live in the US and live within 60 miles of any Rotech LocationThis position requires you to work five days a week. This includes every Saturday and Sunday as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Schedules vary and can be discussed during the interview process.Essential Duties and ResponsibilitiesAccurately transcribes patient profile over telephone including data entry of information and possible outbound callingObtains medically necessary documentationProcesses patient orders through On-line Pharmacy systemResolves tracking issues and reschedules shipping orders for patientsTroubleshoots problems based on patient input regarding the scope and/or magnitude of failureVerifies orders are completePerforms other duties as assigned Qualifications Employment is contingent onBackground investigation (company-wide)Drug screen (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Education and/or ExperienceHigh school diploma or GED equivalentExperience in medical field and administrative record managementStrong customer service backgroundSkills, Knowledge and AbilitiesEffectively communicate in English; both oral and writtenHelpful, knowledgeable and polite while maintaining a positive attitudeInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality and practice discretion and caution when handling sensitive informationMedical terminologyMulti-task along with attention to detailMust be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and divisionSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamPhysical DemandsRequires sitting, walking, standing, talking or listeningRequires close vision to small print on computer and or paperworkMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer / tabletUnderstanding use of all applicable home medical equipment and supplies Rotech Information BenefitsGenerous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunities Mileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401kMedical, Prescription, Dental and VisionHSA and FSA/Dependent Care FSALife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programsHEPB and TB vaccinations Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.