Platform Support Agent

<p>As a member of our Platform Customer Experience team, you will be responsible for directly supporting customers - whether that be developers utilizing our APIs to build integrations or users interacting with Slack apps - providing customer insights to product, design and engineering teams, and supporting new feature launches in Slack. Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot. Identify and surface individual customer trends and process improvements through collaborating with the team. Reproduce and document bugs for the Engineering and Product teams to support quicker customer resolutions. Contribute to your ongoing learning and success of your team by participating in experimentation efforts across the team.</p><p>Slack is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>