Remote Technical Support Specialist

Job Title: Tech Support Agent

Location: Remote

Type: Contract (1099)

Pay Range: $17 - $19 per hour

About Shyftoff:
Shyftoff is a leading tech company that specializes in providing innovative solutions for remote work and collaboration. Our mission is to empower individuals and organizations to work smarter and more efficiently, no matter where they are located.

Job Description:
As a Tech Support Agent at Shyftoff, you will play a key role in providing exceptional technical support to our customers. You will have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals.

Responsibilities:

• Provide technical support to customers via phone, email, or chat
• Troubleshoot technical issues and provide timely solutions
• Document customer interactions and solutions in our CRM system
• Collaborate with cross-functional teams to resolve complex issues
• Stay up-to-date with the latest technology trends and updates

Requirements:

• Previous experience in a technical support role
• Strong troubleshooting skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other relevant software
• High school diploma or equivalent

Preferred Qualifications:

• Bachelor's degree in Computer Science or related field
• Experience in a remote work environment
• Technical certifications (e.g., CompTIA A+, Network+, etc.)

Benefits:

• Flexible working hours
• Opportunity for growth and advancement
• Competitive pay

How to Apply:
If you are passionate about technology and providing excellent customer service, we would love to hear from you!

Please apply at:

Job Type: Contract

Pay: $17.00 - $19.00 per hour

Work Location: Remote