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Support Escalation Engineer - Surface Devices

October 7, 2025

Microsoft is seeking an Escalation Engineer to join the Customer Experience and Success (CE&S) organization. This role focuses on delivering world-class support for Microsoft's Surface devices, offering flexibility for 100% remote work. The ideal candidate will have strong troubleshooting skills, be comfortable with Copilot, and contribute to customer and business needs improvement.

Requirements

Bachelor's degree in Computer Science, Information Technology (IT), or related field
3+ years of technical support, technical consulting experience, or information technology experience
5+ years of technical support, technical consulting experience, or information technology experience
Excellent communication skills (spoken & written English)
Strong problem-solving and troubleshooting skills

Benefits

Competitive salary
Comprehensive health benefits

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