Tele Sales Manager

About the position

Responsibilities

  • Supervise a Contact Center Sales team of more experienced sales representatives ensuring that production or revenue goals, as well as customer needs are met through business development and growth opportunities
  • Identify opportunities for process improvement and risk control development to meet sales and referral goals
  • Coach and develop a positive and productive work environment
  • Coordinate and build relationships with business partners and review tracking and monitoring reports
  • Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of Contact Center Sales management
  • Collaborate and consult with Contact Center Sales peers, colleagues, and managers to ensure business objectives are met
  • Manage allocation of people and financial resources for Contact Center Sales
  • Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

  • 2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience

Nice-to-haves

  • Management experience with ability to effectively manage and engage sales teams and demonstrate coaching skillset and leadership skills
  • Sales experience in tele sales and sustained sales experience with proven sales success
  • Familiarity with CRM systems and sales performance tools
  • Knowledge and understanding of tele-sales environment (phone, email, online, digital) with emphasis on sales strategies
  • Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
  • Reporting and analytics experience using various reporting tools
  • Financial background, with preferred Merchant Services experience and knowledge of acquisition, POS systems, and payment gateways
  • Experience training and coaching sales agents
  • Knowledge and understanding of call routing and call reporting dynamics
  • Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
  • Bilingual skills are a plus
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